Sunglad Lighting

Shipping Policy

Thanks for shopping with Sunglad Lighting. International shipping might experience delay due to force majeure factors, such as natural disasters, festivals and holidays, customs inspection, etc. To keep track of your order, contact Sunglad Lighting ( support@sunglad-lighting.com) so we can provide you the order’s tracking number.（Attention: If your countries are at war, International shipping might experience delay as well. For example, it may take 20-30 days to Ukraine or Russia. ）

Besides, if the package is successfully delivered to the address provided by the customer when placing the order, but the customer does not pick it up due to their own reasons, refunds are not supported. Thank you for your understanding.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 3-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Sunglad Lighting provides standard delivery service for all orders on the website.

Country	Estimated Delivery Time	Minimum Shipping Cost	Courier Company
Canada, USA	7-9 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$19.8	DHL/FEDEX/UPS or Special Line
Australia, New Zealand	7-10 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$18.9	DHL or Special Line
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, UK	7-15 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$15.85	DHL or Special Line
Japan, Korea, Malaysia, Singapore, Philippines	7-10 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$17.6	DHL or Special Line
Greece, Cambodia	7-15 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$16.8	DHL or Special Line
Hong Kong, Macau	7-10 working days（If there is customs inspection or other force majeure factors, the package may be delayed in delivery.）	US$9.5	DHL or Special Line

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@sunglad-lighting.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact Us:

Email: support@sunglad-lighting.com

Shipping policy